1Contact#
Email support@devleo.de. It reaches the developer directly, not a ticket queue. Replies usually arrive within a couple of days.
Writing in English or German is easiest, but write in whichever language you are comfortable with.
2What to include#
The more of this you can give, the more likely the first reply solves the problem rather than asking for details:
- What you expected to happen, and what happened instead
- The screen you were on when it happened
- Your device model and iOS version
- The app version, shown at the bottom of Settings
- A screenshot, if the problem is something you can see
3Subscription and billing#
Premium is billed by Apple, not by us, so cancellations and refunds are handled in your Apple account.
- Cancel
- Settings → your name → Subscriptions on your device. Cancelling stops the next renewal and keeps Premium until the period you have paid for ends.
- Refund
- Request one at reportaproblem.apple.com. We cannot issue or refuse refunds ourselves.
- Restore
- If Premium does not appear on a new device, use Restore Purchases in Settings while signed in with the same Apple Account.
- Invoice
- Apple is the merchant of record and issues the receipt; it is in your Apple account, not in the app.
4Your data#
You can delete everything stored in the cloud from the app: Settings → Account → Delete Cloud Data. Uninstalling the app removes what is stored on the device.
To remove the account itself and everything attached to it, use Settings → Account → Delete account. That is permanent and immediate; it is not the same as Delete Cloud Data, which only clears the synced copy and leaves the account in place.
If you would rather we did it, email the address above from the account's email address and say what you want removed. What we hold and why is set out in the Privacy Policy.
5Reporting a security problem#
If you believe you have found a vulnerability, email support@devleo.de with enough detail to reproduce it. Please do not post it publicly before it is fixed.
Reports are read by a person, not a bot, and you will get an answer.